Política de envio
1. The above shipping time is at normal situation, if there’s any special situation such as bad climate, coronavirus, international conflict, etc influences that is uncontrollable, the shipping time might be longer than above time, and actual shipping time depends on actual situation, you can contact our customer service to get more information.
2. Please leave correct shipping address and phone number information, any shipping delay or delivery mistake because of wrong shipping information, we will not take the responsibility, this is very important !!!
3. To Russian by CDEK you should know: Shipping method to Russia is by forwarder CDEK with delivery to door . It includes customs and taxes. Customer doesn't need to pay extra fees. Because it’s land transportation and the forwarder sends all packages together in one big package. The whole package customs clearance needs to be done together, in the transit from China to Russia, there’s no tracking information, Only when the package customs clearance is completed and package arrives in Moscow warehouse, it will start to update tracking information. Delivery time is about 7-15 days from Moscow to you. Total Delivery time from China to Moscow and then to customer’s address is about 25-90days.
4 About Tax: For all other shipping methods except CDEK Shipping Method, All our products are not include tax, you need to pay tax on your side, please noted.
General FAQ about Shipment:
- When will my order be shipped?
Generally most of our products are in stock, and your order will be shipped out within 1-3 business days after your payment is verified by paypal or bank. If there are some hot selling products are temporarily out of stock, we’ll contact you asap to discuss a processing time extension or change to other items or other solutions.
- How long can I receive my order?
By DHL, it takes about 3-7days after we ship the parcels to you.
By Standard Post, it usually takes 15-60 days and even longer like 90 days for some remote countries such as Brazil, Chile. Please be patient to wait for your order. If you want to get the parcel soon, you can choose DHL, UPS, or other express service, but please contact with us to add extra shipping cost for quick delivery.
- Do I need to pay customs tax?
The buyers are responsible for (in case) all tax or VAT under any circumstances.
- Can I change the name / address / color for my order?
Please send us the right name / address / color. But we do not offer this service during all the Promotion Activities. Please double check your orders information before complete the payment.
- About sign of the parcel:
Please open the parcel in post officer's presence, if the parcel damaged or empty(stolen), please ask the express or post office to provide official document and make the compliant on the spot.
- Attention for Russian Customers:
6.1. Please fill in your full name including your first name, middle name and last name when place the order.
6.2. Please fill in your correct address including your Apartment Number, Street, City, Region and country. Otherwise your package would probably be returned!
6.3. We are not responsible for your mistake.
- Attention for Brazil Customers:
Please add the CPF of your order’s recipient in the order note when you place the order shipped from Brazil because the shipping company needs the CPF to arrange the shipment. Thanks for your understanding and cooperation.
